How do we keep young people safe in our community?
Here is what we can do to keep young people safe, and what you need to do to ensure they are safe too
Our Discord and Minecraft servers are all completely safe for young people to use, as they have quite rigorous verification measures in place:
Every young person must be verified, to prove they are who they say they are and they are joining with the right intentions before they are able to join. We do this by either having their identity verified by a professional who knows them, or by having a quick 1:1 video call with the young person themselves.
Once young people are in our community:
- Everything is completely private: No one can join without being added by a member of staff.
- We have a set of rules that must be agreed to by members to make sure the community is welcoming for everyone.
- Every message on our Discord and Minecraft servers are logged, so the staff team can see every message that is sent.
- If young people are worried about anything, they are able to contact a member of staff who will respond as soon as they can. On Minecraft, young people can type ‘/support’ then their issue to notify members of the staff team, who can come along to assist.
WHAT WE CANNOT BE RESPONSIBLE FOR
While we fully monitor our private Discord community, sometimes members make their own private group chats once they have developed friendships. We are unable to monitor group chats so young people who join them do so at their own risk. However, we will get involved if something happens in a group chat that causes discomfort or tension in our private server. As an extra measure, young people are not allowed to direct message other members or invite them to group chats without asking for permission from them within our server first.
Another rule we have is that server members are not allowed to send invites to other discord servers so our members are as safe as possible (we cannot guarantee the safety of our members in other servers).
UNDER 13 DISCORD SERVER
In our under 13 Discord server, it is parents who will need to create accounts and join the community, in order to comply with Discord's Terms of Service. Parents are also asked to monitor the private messages of our under 13 members, in order to help keep them and the community safe.
On our other platforms, including our Facebook group and Twitch channel, we are more open with who joins and gets involved. As a result, parents *must* take responsibility for ensuring other people they connect with are appropriate.