Getting Support
Using /support
I died to a bug/ glitch! Can you do anything to help?
The Minecraft server aims to be as close to normal survival as possible. Therefore, the only time staff members can give you your items back if you don't make it to your grave on time is if there is a bug or glitch.
We also only give items back if there is solid evidence of a bug, lag or a glitch.
This means that when you join our server, we recommend having software that allows you to record things that have happened in the past.
On Xbox, you can make a game capture
On PS4, you can make a game capture
On PC, you can use one of the following:
It is your responsibility to make sure you have the relevant system in place to record your gameplay
Using /support
The Spectrum Gaming Minecraft server has a way to notify staff if you need help or would like to report an issue. If you would like to do this, type and send a message like this on the Minecraft chat:
/support [issue] [coordinates]
For example, if someone has broken into your base, you could say:
/support Someone has broken the door to my base at 500 73 210
This would then notify all staff members, and someone will be able to assist as soon as possible. But this isn't always immediate, which is why adding coordinates is useful (as then moderators can still help even if you are offline).