The Spectrum Gaming Minecraft server has a way to notify staff if you need help or would like to report an issue. If you would like to do this, type and send a message like this on the Minecraft chat:
/support [issue] [coordinates]
For example, if someone has broken into your base, you could say:
/support Someone has broken the door to my base at 500 73 210
This would then notify all staff members, and someone will be able to assist as soon as possible. But this isn't always immediate, which is why adding coordinates is useful (as then moderators can still help even if you are offline).
The Minecraft server has a large staff team, who are on a rota to make sure there are staff members available every day. There are two different roles that staff members have:
Moderators: Moderators are available to help reverse damage that has happened as a result of people breaking the rules and making sure server users have the right support.
Helpers: Helpers are responsible for helping members to connect with others, get started on the server or support you in game if you are stuck or struggling.